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I. General conditions of use of the shop.healthmovers.ba website 


The information on this website is carefully prepared by experts.

1. They are not binding and are for general information only. In no case will this information replace an examination by a doctor. 

2. All personal information is treated confidentially and in accordance with the applicable data protection regulations. 


II. Terms and Conditions shop.healthmovers.ba

1. Order process

At shop.healthmovers.ba can order by e-mail, telephone or fax or simply by using our online shop tool shop.healthmovers.ba. Please follow the online instructions.

2. Delivery - Shipping Rules

  • Packages are generally dispatched within max. 3 days after receipt of payment or after ordering. Otherwise we will inform you
  • Shipping costs are charged in the amount of 8,5 KM for a total value of less than 100 KM. This shipping cost is waived when ordering products in value higher than 100 KM.
  • In case of undeliverability of the goods through debt of the buyer, the re-delivery costs will be charged to the buyer regardless of the value of the goods. 
  • Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 
  • The timely delivery of the goods will be carried out by a transport company commissioned by us (EuroExpress). Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
  • Boxes are amply sized and your items are well-protected.
  • The delivery takes place to your desired address within Bosnia and Herzegovina.
  • Successful delivery will be confirmed by signature. Please note that your delivery will not be given to children under the age of 19 years. 
  • As soon as you receive Tracking number, you will be able to track your order on EuroExpress page.

3. Terms of payment

All prices in our catalogs are only valid for shipping orders from Health Movers d.o.o., Bačići br.7, 71000 Sarajevo and for online orders at shop.healthmovers.ba but not in stationary retail stores. 

4. Payment Methods 

Health Movers d.o.o. currently offers you the following payment methods:

1. Payment on delivery by cash on delivery

2. Payment on credit card or debit card (PayPal and RBBH E-Pay)

3. Money transfer - Payment by bank wire

4. PayPal

5. E-Pay

1.  Payment on delivery by cash on delivery

While paying cash on delivery, the goods will be handed over after cash payment. For this purpose a suitable delivery date is agreed by the forwarding company by telephone. The Value of the goods has to be paid on site upon receipt of the invoice and delivery. 

2. Payment by credit card

You can currently pay at Health Movers d.o.o. with the following credit cards: Mastercard and Visa. Health Movers d.o.o. offers two credit card payment systems. One system we offer is PayPal please find more detailed information about this payment tool under point 4. Second payment system we offer is RBBH E-PAY. Please find more detailed information about this payment tool under point 5. Payments will be processed by PayPal and RBBH E-PAY independently from Health Movers d.o.o. . Once the payment has been received by Health Movers d.o.o. and the shipment of the goods will be fulfilled. We will keep you informed about the shipping process and we will share the tracking number for you to be able to follow the shipping process. 

3. Money transfer - Payment by bank wire

Health Movers d.o.o offers you the possibility of direct money transfer. After receipt of order we will send you the proforma invoice. As soon you return payment confirmation your goods will be shipped. We will keep you informed about the shipping process and we will share the tracking number for you to be able to follow the shipping process.  

4. PayPal

PayPal is a very safe and independent payment system for purchase on the Internet. For details of the procedure, please refer to the provider’s website at www.paypal.de

5. RBBH E-Pay

RBBH E-Pay is very safe payment system for purchase on Internet offered by Raiffeisenbank BIH. For details of the procedure please refer to the website of the provider under: https://raiffeisenbank.ba/stanovnistvo/upute/e-pay-stanovnistvo

4. Liability for defects

If there is a defect in the goods, the legal regulations apply. Please contact our customer service: 

Health Movers d.o.o.
Bačići br. 7, 71000 Sarajevo
Bosna i Hercegovina

T: +387 33 473 442 
F: +387 33 473 562
E: office@healthmovers.ba

5. Return

In the event of a cancellation or a complaint, please contact Health Movers d.o.o. to arrange the free return. Please contact our service telephone number T: +387 33 473 442. Please note that goods can only be return if goods are undamaged and unopened. 


6. Additional

a. Stand of the Terms and Conditions is the 08.04.2019.

b. The current version of these terms and conditions is valid under the law of Bosnia and Herzegovina.

c. If any provision of these terms and conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the statutory provisions apply.